24 March 2020
In light of the recent outbreak of the Coronavirus (COVID-19) we’d like to take this opportunity to reassure you that we are making informed decisions in order to best suit the well being of our staff and customers.
All our offices are now closed, however we are still available and its business as usual. All staff are working from home and can be contacted by email or phone. Please bear with us while we continue to ensure everyone has the tools they need to deal with your request.
All communication moving forward, until we return to the office after a change in government advice, will be via phone or email. If you do not have the details of your usual contact to hand, you can find them here.
For all non urgent requests please email us where possible. Due to the high call volumes we are experiencing, email will be the quickest way to reach us.
Our clients are at the centre of everything we do and we are working round the clock to ensure that your service is impacted as little as possible.
If you have any questions about anything we have mentioned, please do not hesitate to contact us by email firstname.lastname@example.org stating who your usual contact is or your policy type.